FAQ

Ordering

What are the minimum order quantities?

  • We require a minimum order of 1 box for any of our stock tins. We are able to provide a sample of any of our stock tins.

Can get a sample of a stock tin?

  • We can provide you with a sample of any of our stock tins. Due to the number of queries we receive we charge for the cost of the tin plus £4.99 postage. If you would like to request a sample of any of our tins please email info@theboxuk.co.uk.

What payment types do you accept?

  • We accept all major credit and debit cards. Unfortunately, we aren’t able accept PayPal or American express.

How do I know if the tin I want is in stock?

  • All of our stock tins are available for dispatch, usually sent the next working day.

Delivery

How will my order be shipped?

  • We mainly use parcel force to dispatch orders within mainland UK and most international orders. Any customers outside mainland UK please contact info@theboxuk.co.uk for delivery quote.

What is the usual dispatch time for stock tins?

  • We aim to dispatch all orders same day Monday to Friday (mainland UK). Please allow 2 -3 working days during our busy periods (Sept-Dec and Feb-April).
  • For printing and labelling from receipt of order, artwork and proofing our delivery time is 3 weeks.
  • For bespoke tins our lead-time is 12 weeks from receipt of art work.

Do you accept international orders?

  • Yes we do, please contact info@theboxuk.co.uk for a delivery quote before ordering. We do advise if the cost of shipping is going to be significantly more than the order.

How much will shipping cost?

  • For mainland UK there is a flat rate of £7.50 for any quantity and £4.99 for any samples. For outside mainland UK please contact info@theboxuk.co.uk.

Product Information

Are the stock tins safe for food?

  • Yes they are, all materials used are BRC/ intertek inspected and approved and suitable for dry food products.

Will the tin rust?

  • Normally no. However, if the tin is subjected to moisture that compromises the steal coating of the tin then rusting can occur.

Printing/labeling/bespoke tin

Do you print and apply labels to stock tins?

  • Yes we do, the minimum quantity is 120 pieces per design, this can be applied to the sides and lid of most stock tins. Please contact info@theboxuk.co.uk with any enquires.

Can you print onto stock tins?

  • We can screen, pad or digitally print onto most of our stock tins subject to artwork. The minimum is 250 pieces per design. Please contact info@theboxuk.co.uk with any enquires.

Can you make a completely bespoke tin?

  • Yes, any colour/shape and design to your specification. There are no limitations at the factory, all sides, lid and inside can printed and also embossed. Please contact info@theboxuk.co.uk.

What is the minimum order for bespoke tins?

  • The minimum order is 3000 pieces depending on the size of tin.

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